Refund and Return Policy

At Mahakisan Agro Producer Company Limited, customer satisfaction is our top priority. We strive to ensure that our products meet the highest quality standards. However, we understand that there may be circumstances where returns or refunds are necessary. This policy outlines the terms and procedures for requesting a refund or return.

1. Eligibility for Returns and Refunds

1.1 Returns and refunds are applicable only for products that are:

  • Damaged or defective upon delivery.
  • Incorrectly delivered (wrong product, size, or quantity).
  • Not meeting the product description provided on our website.

1.2 Products must be returned in their original packaging, unused, and with all tags intact to qualify for a refund or replacement.

1.3 Certain items, such as perishable goods (e.g., fresh produce), are not eligible for returns unless they arrive in a damaged or spoiled condition.

2. Return Request Process

2.1 Customers must initiate a return request within 7 days of receiving the product by contacting our customer support team.

2.2 To request a return, please provide the following details:

  • Order number.
  • Reason for return.
  • Supporting evidence (e.g., photographs of damaged or incorrect items).

2.3 Our team will review your request and provide further instructions on how to return the product.

3. Refund Process

3.1 Refunds will be issued in the following cases:

  • If the returned product is approved after inspection.
  • If the ordered product is out of stock and cannot be replaced.

3.2 Refunds will be processed within 7-10 business days after the return has been received and inspected.

3.3 Refunds will be credited to the original payment method used during the purchase. In cases where this is not possible, store credit or alternative arrangements will be offered.

4. Replacement Policy

4.1 If eligible, customers may opt for a replacement instead of a refund.

4.2 Replacements are subject to product availability. If the replacement product is unavailable, a full refund will be issued.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Perishable goods that are not damaged upon arrival.
  • Products purchased during clearance or promotional sales, unless defective.
  • Items without original packaging or that show signs of use.

6. Shipping Costs

6.1 Customers are responsible for return shipping costs unless:

  • The product delivered was damaged, defective, or incorrect.

6.2 In eligible cases, the Company will provide a prepaid shipping label for returns.

7. Exceptions

7.1 The Company reserves the right to reject return or refund requests if:

  • The return request is made after the specified time frame.
  • The product has been tampered with or shows signs of misuse.

7.2 Any disputes will be resolved at the discretion of Mahakisan Agro Producer Company Limited.

8. Contact Us

For assistance with returns or refunds, please reach out to us:

  • Address: Plot No 6, Mauli House, Ganesh Nagar, Behind Wankhede Nagar, Chh. Sambhaji Nagar (Aurangabad), Maharashtra (India) Pin- 431003
  • Phone: +91 9595498788
  • Email: support@mahakisan.in

Thank you for choosing Mahakisan Agro Producer Company Limited. We value your trust and will do our best to resolve any issues promptly.